Skin Firmer

TERMS OF SERVICE

Contents
- INDEMNIFICATIONS
- CANCELING AND RETURNS
- DOMESTIC SHIPPING
- INTERNATIONAL
- COPYRIGHT

1) INDEMNIFICATIONS.
1.1 INDEMNIFICATIONS BY CUSTOMER. Customer agrees to indemnify, defend and hold the Company, its owners and employees, harmless from and against any and all losses, claims, demands, damages, liabilities, costs and expenses, including but not limited to reasonable attorney fees and costs of suit arising out of our "Customer use of services provided to you by Skin Firmer Such indemnification shall included, but not be limited to loss of data, claims for libel, slander infringement of copyright, theft of misappropriation of intellectual property, or unauthorized use of any trademark, trade name, or service mark.

1.2 INDEMNIFICATION BY Skin Firmer. Except as otherwise herein provided, Skin Firmer agrees to indemnify, defend and hold Customer harmless from and against any and all losses, claims, demands, damages, liabilities, costs of suit (but excluding consequential damages) arising from our gross negligence in the course of providing service under this agreement.

2) INTERRUPTIONS: DISCONTINUANCES.
Skin Firmer is not, and will not, be responsible for interruptions or discontinuances of service caused by factors beyond its control, including, but not limited to equipment failure, delays, negligence, strikes, or acts of God.

3) INFORMATION ACQUIRED
All information and contents thereof obtained using our services is the sole responsibility of the customer. Skin Firmer, its owners or employees, will not be held responsible for any damages you or another party suffer as a result of our service. Transmission of any material in violation of any U.S., state or local regulation is strictly prohibited.

4) CANCELING AND RETURNS.
4.1) Canceling Policy
You are required to call us at 800-391-9111 and get a Cancellation Authorization Number (CAN). We do not accept cancellation via email. Canceling does not relieve you of liability for any outstanding funds due to Skin Firmer. The same applies to international orders. In case the package has been sent out prior to cancellation, the client will pay return shipping.
We usually ship packages within 48 hours, if cancellation was reported after the product has left our shipping facility, a shipping charge is to be deducted from the clients account. ( normal shipping charge is $5.95 for a package of 1 lb. or less)

4.2) Return Policy
We offer great quality products at reasonable prices. Your satisfaction is our utmost priority. If for any reason you are dissatisfied with any of the products you have purchased at our site, you may return the UNOPENED product for a full refund less shipping. Kindly call us at 800-391-9111 to obtain a Return Authorization Number (RMA). Returns will not qualify for credit without an RMA number.

Once you accept the package, you have 15 days upon receipt to return it to us in its original state; the seal should not be tampered with in any way to be eligible for a full refund less shipping. (if shipping is initially paid by us) After this grace period, we can no longer accept the product. In instances that you used the product or if any problems occur and you believe that the product(s) caused it, you have the same 15-day grace period (upon receipt) and the contents of the bottle should be 3/4 Full. The same holds true for creams and lotions. We DO NOT credit back items that are almost empty. We will not accept any returns in which the reason for the return is something beyond our control such as mishandling and/or misuse of product(s), tampering, etc.

A copy of your invoice should be sent together with the item that you are returning. Please indicate in the lower portion of your invoice the RMA number for the return and a brief explanation of why you are returning the product. 15% of the actual cost of the product is to be deducted from the purchaser's account if the product returned is used or opened.
Returns will be processed within 5 business days of receipt and a credit will be issued in the original form of payment.

When returning an item use a trackable and/or insured shipping method as we can not be responsible for lost return shipments. Please note that we do not accept returns on Jane Iredale products unless a customer presents a physician's certification. For more information, please call us.

4.3) Shipping Charges
If the shipping charge is initially paid by us (for orders above $50.00) and you returned back the product it will be deducted from the purchasers account (normal shipping charge is $5.95) to compensate Skin Firmer for such expenses.
Product Exchanges, Etc.

4.4) For product exchanges kindly give us a call at 800-391-9111 so we can assist you and facilitate the exchange for you. A copy of your invoice can be sent together with the item that you are exchanging plus a note on which item you would like to exchange it for. We charge a discounted shipping price of $3.95 for exchanges.

4.5) For your other concerns (damaged items, incorrect item sent, etc.) please give us a call at 800-391-9111 to inform us. We require a copy of your invoice to be sent to us either by fax or mail before we act on your concerns. You will be sent a self addressed stamped envelope/box for you to re-send the damaged items or incorrect items sent. Your account will be charged automatically in the event that you failed to return the damaged or incorrect item that you received.

5) AMENDMENTS
These terms of service supersede all prior and contemporaneous agreements or understandings, inducements or conditions, expressed or implied, between Skin Firmer and the customer(s). Skin Firmer reserves the right to change its rate and/or modify these Terms of Service and Policies at any time including Terms and Conditions and Privacy Statement, by posting the amended terms on our web site.

6) ACCEPTANCE.
Use of products from Skin Firmer or 1 day after you received our package, constitutes acceptance of current Terms of Service and online polices of Skin Firmer.

7) DOMESTIC SHIPPING.*
We require a signature for all our deliveries. We do not accept responsibility if the package is lost or stolen or if you opted to leave instructions and waived the signature required policy of the company.

We ship packages from Monday thru Friday. Our shipping cut off time is 3PM ET/12PM PT. Any orders placed after that will be processed on the following business day. Packages are delivered from Monday thru Friday as well (business days only).

We do not have expedited shipping (Next Day or 2nd Day) using a P O Box address. (A physical address is required if you opted to have expedited shipping). This also applies to Hawaii, Alaska, Puerto Rico and Virgin Island Orders.

All A.P.O and F.P.O delivery addresses are shipped via USPS Priority Mail.

8) INTERNATIONAL ORDERS
The client must pay all customs duties for International Orders (orders outside US). Please check with your customs office to find out your particular custom policies in your Country. Orders outside U.S are shipped via U. S. Express Mail.

In Cases of refused delivery or unclaimed packages, the clients account will be credited back only after we received the returned package less shipping fee ( normally shipping fee is $30.00 if the order is below $50.00)

9) COPYRIGHT
Unless otherwise indicated, all website materials, including, but not limited to all designs, text, graphics, files and the selection and arrangement thereof, are the sole and copyrighted property of Skin Firmer. You may electronically copy and print hard copy portions of the Site for the sole purpose of using materials it contains for informational, non-commercial and personal use only. Any other use of the materials in this website, including any commercial use, reproduction for purpose other than described above, modification, distribution, republication, display or performance without the prior written permission of Skin Firmer is strictly prohibited.
     

10) COUPON EXPIRATION POLICY
We do not issue "ongoing" coupons. All coupons within Skin Firmer expire within three months of their issuance.